Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.
Many thanks. All received safely. Excellent quality product.
Yes indeed I have received my order, within a few days of ordering actually. I am delighted with them, just like the old ones used to be, they talk to me as well like the old ones, excellent quality. Will use you again.
They are as expected and we look forward to playing games! Thank you. I'm sure I'll be ordering again soon!
Very impressed with Customer Service (do you realise it's customer service week in the UK?). Yes thanks order all received 100%.
Just a quick note to let you know that my order of 'Giant Snakes and Ladders' and 'Home Table Skittles' arrived safely today! I can't believe how quickly this order arrived. Thanks so much! A lot of Japanese children will now have the opportunity to play these two English games.
It arrived on Friday and very nice it is too! First game tomorrow evening. Thanks for all your help
We have received the Nine Men's Morris game, well ahead of when we expected it, given the international shipping involved.
everything arrived bang on time, thanks for your excellent service on this. Sometimes you aren't quite sure about the promise of internet business in terms of ability to deliver but i was really pleased with Masters Games service and my order was completed very slickly, even though i changed the delivery address at one point!, which could have spelled disaster for a time sensitive order like this for my son's school fair.
As we are in the computer game ourselves it is refreshing to find a company that recognises that the web site is not the total solution but a company needs people that care and service provision to ensure that the total makes a difference.
Brendan McLeer, Ireland (Giant Chess) - June 2002
Thank you very much, everything is perfect & the delivery was very prompt.
I would like to express my thanks for your excellent service.
The parcel arrived safely yesterday. Thanks very much indeed for this incredibly efficient service!
My father is delighted with his birthday present. If anyone enquires where the board came from, I will have no hesitation in recommending your services.
Thank you for your personal attention and assistance with this. I appreciate it very much and rarely find that level of care here in the States. This will be a gift for someone very close to me, and I know that he'll love it. Should I need any more sets in future, I will definitely contact you before anyone else. Take care and continued best of luck. Leigh Priester
Very happy with the quality and look forward to many hours of play with the Mah-Jongg set and racks. Thanks for the great service. I wish you continued success. Íta
I received my Nine Mens Morris and Fox and Geese game today. I am absolutely delighted! Thank you so much. I look forward to placing another order with you in the future.
I got the game on Friday & I love it. The quality of the original construction as well as the quality of the restoration is outstanding. It is not perfect, but what would be after spending 70 years in a bar? I also greatly appreciate the quality of your service. Thank you for the phone calls regarding the order & the delivery charges. It has been a wonderful experience doing business with you & please feel to use me as a reference at any time.
I recognized your customer service is also very good as same as price-setting. I will tell everyone who wants to buy Jaques, "Buy from MASTERS!"
I have to say that I am most impressed with your service. Thanks again, it's beeen a rare pleasure doing business with someone who keeps their promise.
The Shove Ha'penny game has arrived in good condition and is exactly what I wanted. Thanks for your intervention in this little delivery problem. A bit on the late side but all in all, a nice purchase. You have great customer service and I appreciate it. Look for me again on your purchasing list.