Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.

* Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.


Simon Gunn, UK (Mahogany Shove Ha'penny with brass lifts) - Dec 2003

Yes I have received my order and would like to say how impressed I am with the high level of service, ease of ordering and speedy delivery that your company has provided.

Donna Howells, UK (Slate Shove Ha'penny) - Dec 2003

The prompt efficient and customer focused service provided by yourselves is very much appreciated. Merry Christmas to you all.

Matt Berry, UK (Mah Jong set in Mahogany cabinet) - Dec 2003

My order arrived promptly and in excellent condition, I am very pleased with the product and your customer service .I will recommend you to others. Many thanks

Eric Pritchett, USA, (2 X Sailor's Dice Box Compendium) - Dec 2003

I appreciate the excellent service and I look forward to future business with Masters Games.

Ian Major, UK (Mah Jong set in mahogany cabinet (bamboo backed) ) - Dec 2003

A very prompt service, and a good quality game. I will certainly recommend your company to other prospective customers.

Candace Hibbard Lillie, UK (Toptafel) - Nov 2003

The teenagers liked the game very much, and several of them got interested in it for quite a while friday night at the party.

Richard Money, UK (Pine & Beech Sjoelbak) - Nov 2003

Just to let you know how impressed I have been with the service supplied.Timely communication and prompt delivery, excellent packaging of my purchase upon delivery, and very pleased with quality of manufactured Sjoelen board. Only downside is my wife may realise how good this internet shopping can be.

Marion Reynolds, UK (Mah Jong bamboo backed) - Nov 2003

Absolutely delighted with it. Would recommend your product and very efficient service. Arrived very well packaged and in good order. Will seriously consider buying other games from you in the future.

Malcolm Havord, UK (Mahogany Shove Ha'penny) - Nov 2003

The quality is superb and as it's too good to hide away, it enjoys 'pride of place' in my living room.

Peter Maida, USA (League Table Skittles) - Oct 2003

Received order, wonderful condition. Thans for your concern. A pleasure doing business with nice people.

Peter Shearn, UK (Staunton Design Chess set with Walnut & Sycamore Board) - Oct 2003

Yes, the chess set arrived when you said it would and was packed very carefully indeed. I'm very happy with the quality of the product. It is a breath of fresh air to deal with a company that does what it says it will do and goes the extra mile to make sure. If every company worked like yourselves, being in business would be a better place!

Arthur Jackson, USA (Jaques Richmond Croquet Set) - Oct 2003

Thanks very much. The set arrived, and went down a treat. It's a great online service.

Cynthia Thielen, Hawaii (Bar Billiards table) - Sep 2003

I had a wonderful birthday party, thanks to you and the great beer pool table. So pot away on your table, and thank you for all your help.

Mike Jupp, South Africa (Jaques Woodstock Croquet Set) - Sep 2003

I can confirm that the order was delivered yesterday afternoon and my daughter was very pleased with the croquet set. Many thanks for the excellent service. Mike Jupp

Joanne Becker, USA (Bar Billiards table) - Aug 2003

My husband is working on putting the table together now. He is delighted. Thanks again.....It is a beautiful table. We had first played the game in Bermuda several years. This table seems to be of better quality. I am so glad I found it on the internet and was able to purchase one from you.

Dory Heesch, USA (Chestnut and Oak Sjoelbak) - Aug 2003

Thank you for your extrodinary help in this matter! You have been truly wonderful and a joy to communicate with! I have been playing with my new board ever since my return home yesterday! It is in excellent condition! No scratches or anything. My son who is 3 has taken to it wonderfully.Please pass on my regards to the craftsman of this board.

Tony Wellington, UK (Set Sjoelbak disks) - Aug 2003

The order was received amazingly quickly and all is so so pleasing. Thank you very much indeed.

Gill Creasey, UK (Jaques Association Mallet) - July 2003

It arrived yesterday and I would like to say how pleased my friend was with the mallet. Thank You Gill

John Harris, Belgium (Giant Chess with Board) - May 2003

Order received two weeks ago and we are delighted

Simon Passmore, UK (Jaques Allweather Outdoor Table Tennis Table & Cover) - May 2003

Thanks for your emails. The table arrived today (Friday) and looks magnificent. As soon as t stops raining I'll be trying it out.

Julie Wren, USA (Bar Billiards Skittles & Balls) - Apr 2003

Thank you again for our goodies, I couldn't find them anywhere but with your company. Thank goodness for you!

Andy Williams, UK (incl. Ringing the Bull Set & Home Table Skittles) - Apr 2003

All arrived. Very impressed with service. Many thanks

Roger Ashley, UK (Oak Bagatelle) - Mar 2003

Many thanks for the game which arrived safely this morning. I was impressed with the way my order was processed and delivered when you said it would be. Very well packed, and a superb quality finnished product. We are looking forward to playing Bagatelle with our grandchildren tomorrow evening. Thank you again.

Milan Rupic, Canada (Fischer-Spassky chess set) - Feb 2003

I've not had a moment's regret in the purchase (extravagant though it was). Finally, I thank you for your very helpful and attentive service.

Roy Troppman, UK (Oak Bagatelle) - Feb 2003

I just returned this weekend from the U.S. and found the package waiting for me. Meant to send you a note ....sorry. I am absolutely delighted with my purchase and with the speed at which it was delivered..promised in Feb and received in Feb! thanks so much...look forward to many hours of fun with it.

Daring Donna, New Zealand (Giant Snakes & Ladders) - Feb 2003

You guys are fantastic and your customer service has been magnificient. The games have arrived and we are using them tomorrow.


*Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.
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