Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.

* Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.


Jessica Vasey, UK (Carrom) Dec 2009

I would just like to compliment the whole of the Mastergames staff. It is very rare to find a company with the professionalism of Mastergames. Being kept informed every step of the way was brilliant, if only all companies could be like you. I will definitely order from yourselves again, plus my recommendations to friends and family couldn't be higher. Many thanks for all your help - our new game had already brought many hours of laughter to our household.

Daniel Howard, Australia (Toptafel set of accessories (skittles, tops and strings)) Dec 2009

Thanks for following up - it has arrived safely and our ancient skittles game has a new lease on life! Many thanks - it's pleasing to know that one can still find parts for a fine traditional game that uses no batteries, no electronics etc.!

Tim Neal UK (21 inch Backgammon) Dec 2009

God, I think I love your company - I have never been let down, disappointed or fed up. Could you let the world know how to do customer service your way? Hope you all have a jolly good christmas.

Paul Dobson, UK (Garlando G500 Football Table ) - November 2009

Received and in good condition. Thank for the communication during the purchase and delivery. A very professional company.

Marion Edwards, France (Roulette and Blackjack set (16 inch plastic wheel), Roulette & Poker Chips x 60 ) - November 2009

Yes it has and we are delighted - thank you for such an amazingly efficient service!

Phil Murray, UK (Wooden Bingo set (75 balls), Giant A4 Playing Cards ) - November 2009

I got it the day after I ordered it actually - really fast! Great service and a nice product.

David Vaughan, Poland (3 black phenolic resin skittle balls - 5 inch (approx. 1.5Kg, 3lb 5oz) - October 2009

Thank you very much for help and faultless service very much appreciated new balls arrived today and the incorrectly ordered ones collected yesterday thanks to your superb organisation. thanks again it has been a pleasure to deal with you.

Christine Dyson, Poland (Winmau Blade III Darts Board Winmau Black finish Darts cabinet Winmau Hi-impact 95% tungsten steel-tip darts - 25 grams) - October 2009

I would like to say it is a pleasure doing business with you everything went very smoothly and cannot believe I received it just 1 week after ordering, great service!! I hope to do further business with you and would highly recommend your company!

Heather Merrifield, UK (Shut the Box - Desktop Edition) - October 2009

I have recieved my order and have spent the weekend playing it with my Grandchildren. We have had so much fun....so thank you. I would recommend your site to anyone and the service has been 1st class!

Kenneth Jordan, UK (Bowling arm (aid for bowler who has difficulty bending) (Length:Medium) Bowls & Jack lifter - 3 part, screw together) - September 2009

Thank you for your quick delivery and excellent advice given by your staff. It prevented me from getting the wrong length arm.

H T Tiggelovend, Netherands (Jester Chess set and board - Burnt wood in Teak Box (3.75 inch King) (Board:Mahogany with Maple inlay)) - September 2009

Please allow me to compliment Masters of Games for excellent packing, fast shipping, wonderful products and great service!

Peter White, USA (Bar Billiards table with Clock mechanism (incl. cues, balls, skittles, rules & scoreboard) (Coin:Freeplay, Skittles:3 Skittles, Wood:Mahogany)) - September 2009

Thanks for the prompt reply to my questions. The spring on top was the problem, the little cam had flipped out from under it. Thanks so much for the information. I must say what a pleasure it is to work with a company that actually has customer service that is of the highest quality like yours. From the initial purchase and now this problem.

Louisa Duncan, UK (Garlando G5000 Football Table) - August 2009

I have received the new table and I am extremely pleased with it. Thank you very much for your help. The customer service we have received has been superb and I won't hesitate in recommending you or purchasing from you again in the future.

Jennifer Bruce, UK (Hand-made Iroko wood Trap for Bat and Trap Hand-made Iroko wood Bat for Bat and Trap Set of 8 balls for Bat and Trap or Lacrosse) - August 2009

Huge great box of bits arrived last week - its brilliant! Thank you very mcuh for the goods, and your great customer service, yours will definitely be the first website I look at if I'm in the market for anything similar in the future.

Jennifer Hawes, UK (Set of 6 Bowls Gatherers) - August 2009

They arrived today 12th August - and the gents have assembled them for our use this weekend! Fantastic service from your company - will hopefully be able to use you again for other bowls equipment.

Alison Young, UK (Set of 6 sticks(1lb 4oz), 1 doll and 1 swivel-iron for Aunt Sally) - July 2009

Game received thank you for your prompt attention. It was a big hit at the party on Saturday. It is a lovely piece of equipment.

Sarah Roberts, UK (Table Tennis Conversion Kit Table-Top) - July 2009

Yes it arrived safely and in perfect condition. My sons are thrilled to pieces with it. Thank you so much for a wonderful service. It's always a bit of a concern using somewhere new but the service you provided was fantastic.

Jean Blake, UK (Dal Negro Iridescent Playing Card Box) - July 2009

Many thanks - the box arrived Tuesday afternoon about 4.00-ish in perfect condition. Your tracking system was brilliant so I knew in the morning that it was on a van from Wycombe although I was still a bit concerned that the driver would take to afternoon off. We presented to Anders Tuesday evening and he was delighted with it (and the malt whisky) so it all went to plan.

David Napper, UK (The Nuts Poker Table) - June 2009

Table arrived today - we are delighted with it. Excellent price and service!

Hazel Porter, UK (Fundex Mexican Train Dominoes in a tin (with audible hub)) - June 2009

We received it yesterday and played it last night with a glass of wine We LOVE it Thank you for a rare and exceptional service.

Douglas Cargill, UK (Target Bowls Diamond (4 x 4 feet)) - June 2009

Thank you sincerely for your truly remarkable service in dealing with my order for the Target Bowling Mat. Having only spoken to Helen on Monday morning 1st June I received the Mat by 11am on Tuesday morning. You certainly have saved one of our Bowling Club's games for Coffee Morning this week. I would certainly use your service in the future should this arise, Many thanks.

Graham Headhouse, France (Hand-made Iroko wood Trap for Bat and Trap 2 X Hand-made Iroko wood Bat for Bat and Trap Pair of balls for Bat and Trap or Lacrosse) - May 2009

First of all can I thank you for your good service ordered on the Wednesday received on the Friday afternoon in France Dordogne very good,also very pleased with the quality of the workmanship of the trap ,Who knows if I can get the French and English interested you may have some more orders.

Jane Sweetlove, UK (Garden Games Quoits Jaques Home Table skittles Knob & Heel Cribbage) - May 2009

i have received all my orders and am delighted. Thank you so much. I have a very good impression of your company and the care it takes for its customers. i am sure the older people will enjoy playing the games with some school pupils in my intergenerational Age Concern project.

Lee Robson, UK (Dal Negro Grand Mah Jong (incl. 6 joker tiles)) - May 2009

My order arrived safe, sound, and as promised last Friday. It's beautiful. Thank you for such a courteous, reliable, efficient, and wonderful service (qualities so sadly lacking in most suppliers these days, so you stand out like a rare and shimmery gem amidst the murky gloop that constitutes most retailers). I shall recommend you without hesitation and look forward to seeing the gorgeous and, no doubt, very happy birthday face of my partner in a couple of weeks' time. You see, romance isn't dead, and beautifully crafted games like the Mah Jong help preserve the ancient art!

Milorad Ribic, Croatia (Double Nine Dominoes in wooden box) - April 2009

All is OK. The package arrived today at 15,30 from Zagreb, Croatia. They wondered how simple Domino game can cost too much, ha ha ... My girlfriend is exited. They are lovely. It's my pleasure that You are so woried about my package, and hope that will soon buy other game set from YOU.

Margaret Shand, UK (Garlando G500 Weatherproof Football Table - Blue Set of leg levellers for G-500 and G-500 Weatherproof Football Tables) - April 2009

Many thanks for getting in touch - yes the table did arrive and we have had no problems. I would like to take this opportunity to say thank-you to Master Games for making the whole process very easy and stress free. The delivery had to be changed to an alternative address and this was no problem - the table arrived promptly and on time plus yours was the only website that recommended levellers for the feet which without those would have been a nightmare to level. It has been a pleasure doing business with you and would recommend Master Games to anyone wishing to purchase a table football.

J Owens, UK (2 X Set 4 Mah Jong Racks (natural wood)) - April 2009

We would like to thank the staff at Masters Traditional Games for their prompt, efficient and very helpful friendly service. We shall certainly recommend your company to our many friends and family who are interested in traditional games.

Scott Craig, UK (Roulette and Blackjack set (16 inch plastic wheel) Roulette & Poker Chips x 60) - March 2009

I spoke with you yesterday and wanted to thank you for dealing with my order so quickly. The roulette wheel etc. has just arrived at my office. Wouldn't it be fantastic if every company was as amazing as this?!? It's so unusual to find someone who will go out of their way to do all they can to help, thank you so much.

Ronnie Lahyani, UK (Pro Tournament Poker Set (500 Chips)) - March 2009

We received our goods days ago, well in time for our son's birthday! He was delighted with it as were we. Great product and service from you guys. Will definitely revisit you in the future should we need too! Thanks very much for your follow up email!

Christian Lunoe, UK (Garlando F1 Childrens Football Table) - March 2009

All received in good order - assembled and in full use. Thank you for good service. If you were to ask me if I would come back and/or recommend you to a friend the answer is "I would".

Dave Sykes, UK (Mini Gloucester Pins 10 x 4 inch Jaques Home Table skittles 3 black phenolic resin skittle balls - 4.5 inch (approx. 1.1Kg, 2lbs 8oz) House of Marbles Bagatelle) - February 2009

Just to let you know that we have received all the four items - before the date you quoted. We are all really delighted with them and may well be back to purchase other things for fund raisers for the club in the future!

Martin Pinder, UK (Dal Negro Walnut Backgammon Set) - February 2009

I confirm that I have received my order, it arrived on Monday morning. I have to say I am more than delighted with my walnut Backgammon set and especially the quality of the workmanship. I must compliment you on sourcing these Dal Negro sets and of the ease of ordering via your website. I will have no hesitation recommending Masters Traditional Games to anyone looking for a quality board game ! Many thanks for such good service.

Francoise Renet Lowings, France (Garden Games Giant Chess Set (without board)) - January 2009

We have received the replacement items at the end of last week. we wish to thank you for your comprehension, your courtesy and your effectiveness for the resolution of our problem. We will not fail to call again upon your company if necessary.

Alexander Robertson, UK (Go set - 9mm glass stones) - January 2009

Just a quick note to say that my order arrived this morning all present and correct. I had struggled somewhat to find a go set until I came across your website but your company provided me with good advice when I called to enquire about specific details and the order has arrived considerably before I expected it to (to be honest). I would not hesitate to use your site again next time I require a similar item, I will also gladly recommend you to any friends that require something that you might provide.

Sean Greenwood, USA (Bar Billiards table with Clock mechanism (incl. cues, balls, skittles, rules & scoreboard) (Coin:Freeplay, Legs:Don't Mind, Skittles:3 Skittles, Wood:Dont Mind)) - January 2009

I wanted to write and tell you that I now got my table. All is step up, and is working fine. I am thrilled with the quality of the work done on the restoration and the table is now not only an unusual novelty for my American friends, but is also a beautiful piece of furniture. I would like to thank Masters Traditional Games for offering quality products, such as these bar billiards tables, which allow future generations the chance to play games they would otherwise have missed out on.


*Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.
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