Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.

* Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.

Geb Bernard, Canada (Ancient Egyptian Hounds and Jackals Royal Game of Ur) December 2010

I was apprehensive about ordering from overseas, it was not something I had ever done before, but your company was able to allay my fears. Thank you once again for your excellent service and products.

Dave Woodcook, USA (Scoreboard for Billiards & Bar Billiards (2 Lane)) December 2010

I searched a very long time for a billiard counter of decent quality. I am glad I had not purchased others in the market. The item which I recieved from you a few days ago exceeded my expectations.

Denny Herzenshtein, UK (Chestnut and Oak sjoelbak board (incl. 32 tournament disks)) December 2010

I have really appreciated your helpful, friendly and efficient service.

Graham Atkinson, UK (1/2 inch L-shaped Billiards cushion rubber (12 x 13mm) Approx 6m (19.5ft)) November 2010

This is a really brilliant service - so nice to find a firm who delivers what they say, and even sends a follow-up email to check! I have used Masters before (for traditional games - which we love), and will certainly use you again in the future.

Paul James, China (2 X Tyrolean Roulette) November 2010

Many thanks, great follow up and customer service.

Andreas Russ, UK (Kubb - Rubberwood (red-topped King) with corner posts and bag) October 2010

This was truly a great service! Thank you!

Valerie Woodward, UK (Jaques Home Bat and Trap set) September 2010

I thank you for your excellent service. It has been played with by my ten grandchildren, ages from 20 - 2yrs. (with help from the Dads) and much enjoyed.

Elaine Crews, UK (Dal Negro Briar Wood Backgammon) September 2010

Thank you all for a rather difficult order, thankfully all worked out OK in the end and I have a rather delighted husband. The board has been admired by all our friends and I will certainly pass your name on.

Carolyn Henderson, USA(Brass Tigers and Goats (Bagha Chal) - 20cm) September 2010

Our son received the Tigers and Goats game for his birthday present last night and he loves it. We played twice, each being the tiger or the goat one time, and I lost both times. He beats me at Mancala, too, but last time he was kind enough to share his strategy with me and coach me along. I still lost. I'm glad we found your site!

Chris Snook, Switzerland (Hand-made Mahogany Shove Ha'Penny Board, Jaques Royal Quoits Set - Original style, Skittles Scoreboard, Standard Portable Skittle Alley 30ft x 3ft - with return gulley and 10 inch skittles) August 2010

Many thanks for all your personal support in seeing this order efficiently executed. Many thanks once again. I am sure I will be placing orders for further items over the next few months.

Wendy Hopper, UK (Pair of balls for Bat and Trap or Lacrosse, Cannonball Drop, Hand-made Oakwood Bat for Bat and Trap, Giant Tower with canvas carry bag) August 2010

Once again I was empressed by the prompt attention to my order and service received from you. I will not hesitate to buy from you in the future and also recommend your company to others.

Simon Levy, UK (3 X Kubb - Rubberwood (red-topped King) with corner posts and bag) August 2010

Many thanks also for your help and the expeditious despatch of the games. I really have been most impressed by the service received and shall be recommending your company to my friends and family.

Sara Selwood, UK (Set of 6 sticks(1lb 4oz), doll and swivel-iron for Aunt Sally) July 2010

Just to say thank you so much for your help and for "going the extra mile" (or several as in this case!). So impressed was I that I have just phoned another pub I deal with (who's thinking of buying some more games) and told them about you!

Bill Bone, UK (Go Set in wooden case) July 2010

Just want to say that I haven't even received my package yet but I think you guys are great! You've been very helpful each step along the way with your frank messages about arranging delivery and tracking. Very refreshing and much appreciated!

Jose Maria Pita Macias, Spain (Jaques Original Staunton Design Chess Set (3 inch King)) July 2010

Thank you very much for this excellent product and your outstanding service. Do not hesitate that I will call again.

Glyn Woodhouse, UK (Fundex Mexican Train Dominoes (train-shaped tin, audible hub)) June 2010

I am delighted with the service I received and shall certainly be using your company in the future!

Kenneth Cooper, UK (Mini Go set (9x9 and 13x13 boards with plastic stones in box)) June 2010

I would like to congratulate you on the excellent communication and efficiency your company displays.

Peter Story, Norway (Jaques Hit-a-pin Bagatelle - Deluxe) June 2010

Once again I'm impressed with your effective customer service. If there's any site where you are rated, I'd be glad to add a positive entry for you.

Margaret Curtis, UK (Scrabble Deluxe) May 2010

Already tested out in a game !! Very impressed with it !

William Perera, Japan (West of England 777 Premier Cloth - for 7 ft Pool table or 6 ft Snooker table (bed and cushions) (Colour:Green) Set 9 Bar Billiards hole lining rings Length of Bar Billiards cushion rubber (sufficient for 1 Bar Billiards table, not cut to size, L shaped 12 x 13mm) Approx 13ft, 4m) May 2010

Everything arrived safely about a week ago, in pristine condition. You'll certainly be my go to website for traditional British games in the future. !

Wendy Akporiaye, UK (Jaques Home Bat and Trap set) May 2010

I am extremely pleased with the service and quality of product provided and will definitely be using again!

Elizabeth Whyte, Australia (League Table Skittles) Apr 2010

I buy very little on-line and hate shopping. The way you conduct business is making me think I might try more on-line shopping. I am truly impressed by the whole experience with Masters Traditional Games.

Annette Aylmer, UK (3 X Winmau Foxfire 80% tungsten steel-tip darts - 23 grams) Apr 2010

Thanks for your very personel service and craftmanship of products i will higly recomeent you to my worldwide cients and friends.

John Grima, Malta (Skittles 10 Pins including red-topped Kingpin) Apr 2010

Today I received the skittles I ordered from you in perfect condition in such a short delivery time!! Excellent service! Thank you very much and I'll be definitely contacting you again should I need any other equipment from your range.

Kathryn LaBelle, USA (Cannonball Drop) Mar 2010

You guys are awesome. It came exactly when you said it would. Everything is great! Thanks so much.

Vaclav Cechura, Czech Republic (36mm Go Table Board with 8.0mm Jitsuyo stones and wooden bowls) Mar 2010

I received everything in superb condition on 4th of March. Thanks for excelent service.

Murray Hart, UK (Dal Negro Walnut Backgammon Set) Mar 2010

Arrived very promptly thank you, and beautiful it is too (and very well wrapped!). I wish more online shopping experiences were like this one.

Malcolm Sussman, Australia (Hand made Oak Table Skittles (without cord skittle return)) Feb 2010

Delivery was punctual and the goods arrived in immaculate condition. This set of table skittles is a beautiful piece of craftsmanship.

Barbara Mckenzie, UK (Dal Negro Telescopic steel chip rake (64cm), Dal Negro Roulette Mat (60 x 100 cm, single 0, French style)) Feb 2010

Thank you for the excellent service of the card table, arrived this morning at 10-30 am. We are delighted with the quality. Thank you for your quick and efficient service.

Jordon Taylor, UK (Dal Negro Telescopic steel chip rake (64cm), Dal Negro Roulette Mat (60 x 100 cm, single 0, French style)) Feb 2010

I have received the item,thankyou very much for excellent service & products excellent quality,many thanks & its good to know there is a good place to get high quality gaming equipment with top notch customer care.

Milos Gregor, Slovakia (Senet, Metal Knucklebones set) Jan 2010

Once more thank you for your time and willingness and I am already looking forward for more great games from your shop.

Cynthia Johnson, UK (Heemskerk Tournament Sjoelbak Board (incl. 30 tournament disks)) Jan 2010

We want to thank you for all your trouble - my daughter is thrilled to bits. It is exactly what she wants. You did an amazing job - the case is great - the set is wonderful and I don't see how you could have done more. If any more of my children want sets I shall contact you as I don't see how your service could be bettered. I hope your business thrives like anything because you deserve it. Thanks again for all you did. We really appreciate it.

Olaf T Lieb, USA (Heemskerk Tournament Sjoelbak Board (incl. 30 tournament disks)) Jan 2010

The Sjoelen Board was absolutely the best gift that we have ever had under (or should I say...next to) the tree!! As a young child we had a board that we always played on holidays, but we managed to beat it to pieces. This gift has restarted our family tradition!! Thank you for your service.



*Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.
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