Masters Traditional Games is a small enterprise with a low turnover. None-the-less, we are financially secure and take pride in being able to offer genuine personal customer service, something larger companies cannot match. Additionally, we are able to cut costs and react quickly by being an Internet-only company. The following are some example comments* that have been received from customers.

* Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.

Anthony Roche, UK (Dal Negro 36cm Mahogany Roulette Wheel) November 2011

Just a short note to say service has been fantastic (wheel arrived this morning) and what a superb item.

Anthony Roche, UK (American Walnut Club Cribbage Board Set of 4 large Cribbage pegs (2 x gold plated and 2 x nickel plated)) October 2011

The goods were received within 48 hours in perfect working order, many thanks for a very professional delivery process.

Andrea Crossland, UK (Single pink rubber skittle ball (4.5 inch)) October 2011

Thank you so much for getting my order out so quickly, you realy have saved the day!

Kelly Noel-Smith, UK (Jaques Hit-a-pin Bagatelle - Grand) October 2011

Great service! Great game!

Peter Tafler, UK (Supreme Winner Freeplay Pool Table 7ft + Accessories (Laminate Type 1) (Laminate Type:White, Baize/Cloth Colour:Black)) September 2011

All received and built - very much a massive hit already! Thanks for all your help.

J Chetwynd, UK (Folding Cherrywood Finish Card Table) September 2011

Arrived in good condition and we are very pleased with it.

W. Ibbotson-Price, UK (Garlando G500 Football Table) September 2011

Excellent service - thank you very much! I am sure that we will be using you again for other things - I know we want to replace our Giant Chess set soon.

Roger Weaver, USA (8 Bristol style - 4 inch pins + Fattie Annie) August 2011

The skittles are beautiful and are great fun. The shipping was Extremely fast!! I totally didn't expect such speedy delivery, especially from overseas. Thanks so very much. I'm extremely happy with the pins--they're actually like 'works of art'. If I need any other sets, I'll definitely contact you.

Sheila Foster, UK (Jaques Home Table skittles) August 2011

The game arrived this morning, can't thank you enough for your effort. Not only did it arrive on time but was much admired and appreciated. I would not hesitate to recommend your products.

Sylvia Lewis, UK (Bowlers Folding Walking Stick) August 2011

It is great received yesterday, tried-out today. Wonderful aid, worth every penny to me.

Luke Salmon, Australia (Bamboo and Bone Mah Jong set) July 2011

Thanks for your help and dedication in ensuring that I am able to collect my order. I appreciate your commitment and will be sure to tell others of your excellent service.

Clive Bird, Canada (Jaques 3D Score 4) July 2011

It is in great condition and I would like to thank you for caring and going out of your way to do this. Your service is fantastic and greatly appreciated.

Harry Gow, UK (4 X Croquet Mallet - Cottage) July 2011

Just to thank you for such an excellent response to our order. After placing the order, I was very happy when it arrived first thing the following day. This allowed us to proceed with croquet for a wedding that day. It is rare indeed these days to be on the receiving end of a good quality service.

Imogen Yeoman, UK (Set of 10 Coconut Shy Balls (Birch, 50mm, approx. 2 inch diam)) June 2011

Thank you for such prompt service of lovely quality items.

Tania Trovatello, UK (Cornilleau Sport 100 Outdoor Table Tennis Table - Blue) June 2011

We are really pleased with it, good quality, great colour! Easy to fold up.

John Ormiston, UK (Set of 12 wooden Hoops for Hoopla (25cm diameter)) June 2011

Confirm order received, we are extremely impressed with the quality of your product and the professional manner in which you have dealt with our order.

Trudie Dalton - Brown, UK (Set of 12 wooden Hoops for Hoopla (25cm diameter)) May 2011

The order arrived today. Thankyou very much for dealing with it so promptly and efficiently.

Trudie Dalton - Brown, UK (Giant A4 Playing Cards, Cannonball Drop, Mega Hi Tower with canvas storage bag, Mega 4 in a Line, Jaques Giant Roll-A-Ball, Giant Pelmanism (Memory Game), Giant Dominoes, Giant Ludo) May 2011

I just wanted to thank you so much for an excellent service; from my initial enquiry with James and then the subsequent order placed with yourself, including guidance on the products and assurance that it would all arrive in time, follow-up emails and general all round customer service was exceptional. I only wish all companies were as helpful and professional.

Ronald German, UK (Jaques Hit-a-pin Bagatelle - Grand, Tyrolean Roulette) April 2011

I was very impressed with the speed of the delivery and quality of service and would be happy to recommend you at any time.

Benjamin McCarty, USA (Royal Game of Ur) April 2011

I really appreciate your being in touch, ordering from you has been a uniquely positive experience. Hope to do it again!

Mary Adamson, UK (The White Tower Chess Set (without board), Deluxe American Walnut and Sycamore Chessboard - 50cm) April 2011

The set is absolutely lovely, and my husband was thrilled with his birthday present. Thanks so much for your excellent service.

Juergen Sparrer, New Zealand (Dowsing DB2 electric Billiard iron, Thermostatic Iron Element (triangular at one end)) March 2011

Thank you so much. Your service is outstanding!

Andrew Bruce, USA (Aramith Tournament Champion Snooker Balls (2 & 1/16 inch, 52.5mm, with 15 reds), Set of 10 self-adhesive 12.5mm black table spots) March 2011

Thank you very much for such a good follow up and service provided by your company!

Ian Verner, UK (Club Mahogany coloured 2 player scoreboard (22 inch)) March 2011

Yes I have received it thank you and thank you for your excellent customer service.

Gary Luttringer, USA (Cost for initials or emblem from library on bowls, Drakes Pride Professional bowls (set of 4, gripped) (Size:2, Weight:Heavy, Colour:Brown), Drakes Pride Professional bowls (set of 4, gripped) (Size:3, Weight:Heavy, Colour:Black)) February 2011

I am delighted with all aspects of the tranaction including order to delivery time, overall value, the bowl emblems, and the personal customer service. I have ordered from your company twice before and each time has been a real pleasure.

Nigel McGinley, UK (Shut the Box - Desktop Edition) February 2011

I have recieved my order, many thanks for an excellent prodcut and service.

Stephen Sutton, UK (Uber Giant Topple Tower with carry bag) February 2011

I have received the order, your service is excellent and I thank you very much for the prompt delivery and your care and attention.

Nick McNamara, Spain (Senet, Royal Game of Ur) January 2011

The order was received in time and in perfect conditions. All the family has been enjoyed by the games.

Nick McNamara, UK (Dal Negro Walnut Eco-leather Backgammon Set) January 2011

Many thanks for your excellent service. We have been enjoying the backgammon set since its safe arrival yesterday lunchtime!

Denise Hatcher, UK (Cardinal Mexican Train Dominoes in a tin) January 2011

I am pleased to tell you the dominoes have arrived. They are in excellent condition thanks to your superb packaging. I shall be recommending your company to friends and family.




*Whole sentences have been lifted directly from emails received and have not been edited. All were received without solicitation.
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