Masters Games despises unsolicited email (spam) and aggressive marketing practices as much as you do. Should you choose to give us your personal details as part of submitting an order or by subscribing to our newsletter, under no circumstances will we compromise the trust that you have shown.
Masters Traditional Games is compliant with the General Data Protection Regulation (GDPR). We are registered as a data processor and data controller with the British Information Commissioner's Office. We use our customer's information ONLY for the purposes of fulfilling orders and performing customer service. We send email newsletters but only to people who have taken positive action to subscribe.
The personal data that we hold is only the data that customers enter when placing an order - name, addresses, email address and phone numbers. Additionally, we record an IP address for each order - solely for the purpose of preventing credit-card fraud. If you wish to make a Data Access or Right to be Forgotten request, please email, fax or send a letter with the request. We will need to verify your identity before we can proceed.
To unsubscribe from our email newsletter, use the 'Unsubscribe' link in an email newsletter or otherwise simply email, fax or send a letter with the request.
It is illegal in Europe to pass on personal information to third parties without permission and Masters Games guarantees to take reasonable steps to ensure that this will never happen to any information under its control (except as required by law). We may pass delivery details to a third-party 'dropship' supplier or a courier but ONLY for the purposes of fulfilling an order or to perform customer service.
Once you are satisfied that you want to purchase the contents of your shopping basket, and have entered your address details, Masters Traditional Games passes you to a secure server under the control of Secure Hosting, a leading International credit card payment gateway. In conjunction with Secure Hosting, you can be sure that Masters Games ensure that your credit card details are protected by state-of-the-art levels of security.
Since your credit card will be authorised on-line by Secure Hosting at the time that you submit your order, the details are never passed to or stored on the Masters Games site or at their location. For orders placed on our website, our staff will never see your card number.
Similarly, should you place an order over the phone, no card details are entered or retained anywhere other than on the payment gateway.
Occasionally, a customer is refunded or paid for some reason by bank transfer. Such bank details are entered only into our online banking system and are not stored on Masters Games systems or at our site. Old bank details are regularly deleted from our bank's system.
Nothing in this world is guaranteed and Masters Games takes no responsibility for any losses due to customer negligence or malicious activity. If you are in any way anxious about the security aspects of Internet trading with Masters Traditional Games, please email us and we will attempt to address your concerns.
Masters Games only uses reputable couriers for delivery and shipments are insured for damage and non-delivery. See our Returns Policy for more information.